Banking Insights

May 13, 2022  |  by Diebold Nixdorf

Mobile pre-staging and fully contactless transaction capabilities are surging in popularity. As an add-on feature, FIs can bridge the gap between physical and digital banking by including your ATM as part of your digital channel strategy.

March 21, 2022  |  by Diebold Nixdorf

Watch how by using a “real-time transaction research tool,“ financial institutions can solidify bonds with their customers while driving down costs.

February 08, 2022  |  by Diebold Nixdorf

Learn how ČSOB strategic decisions to outsource has led to increased efficiencies and reduced costs.

June 28, 2021  |  by Diebold Nixdorf

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

June 16, 2021  |  by Diebold Nixdorf

As more services are migrated to your ATM fleet (using Video and Non-Video), keeping the G/L balanced is critical. Ensure accuracy and reduce manual balancing/reconciliation from several hours to several minutes per day.

October 12, 2020  |  by Octavio Marquez

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

September 19, 2019  |  by Matthew Phillips

Banks that deliver personal financial management as a service can add value to existing services and elevate consumer engagement.

January 16, 2019

It’s no secret that we’re all using our smartphones for just about everything these days. But what’s interesting about changing consumer behavior is how things stay the same. People aren’t swapping one channel for another, they’re just using them all more strategically.

October 02, 2017  |  by Hormuzd (Homi) Karkaria

Move CX from a “want” to a “need” – and make some actionable changes that will help you offer an enhanced, consumer-centric experience. It starts with your internal departments.

September 05, 2017  |  by Diebold Nixdorf

The future will be digital – but success for financial institutions and retailers will be driven by offering consumers the choices they want, whenever, however, wherever they are.