Banking Insights

October 12, 2020  |  by Octavio Marquez

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

July 27, 2020  |  by Jeff Bender

Microservices architecture enables a whole new landscape of specialty functions within standard app frameworks. Rather than doing a “rip and replace” of their entire app, FIs are finding niche third-party partners that provide open-based services—solutions that plug in to their existing apps without any disruption in the consumer experience. Some of the most common things we see are personal finance management (PFM) tools, remote check-deposit capture, card control, bill pay, and innovative identity verification solutions.

June 15, 2020  |  by Danielle Peavy-Belcher

Consumers expect to do just about everything on the channel of their choice, which increasingly means one thing: mobile. Research results identified mobile technology as the number one factor that will have the greatest impact on the ATM industry globally. Many millennial's rarely care about products; rather, they are looking at how banks can meet expectations in-context, at the right moment, and on a customer's preferred endpoint.

May 14, 2020  |  by Jeff Bender

What would drive the ATM customer experience to the next level of convenience and potentially give financial institutions (FIs) innovative value and utility from their mobile app? Two words: cardless transactions.

April 27, 2020  |  by Jeff Bender

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

January 14, 2020  |  by Diebold Nixdorf

On this podcast we discuss how to transform from traditional sourcing to an "as a service" economy. Today's consumers expect "anytime, anywhere" access to the self-service channel, leaving financial institutions with the challenge of optimizing availability without driving up costs.

September 19, 2019  |  by Matthew Phillips

Banks that deliver personal financial management as a service can add value to existing services and elevate consumer engagement.

January 16, 2019  |  by Jeff Bender

It’s no secret that we’re all using our smartphones for just about everything these days. But what’s interesting about changing consumer behavior is how things stay the same. People aren’t swapping one channel for another, they’re just using them all more strategically.

January 24, 2018  |  by Diebold Nixdorf

A look at what comes after omnichannel, in a conversation between PYMNTS.com and Diebold Nixdorf SVP of Software

October 16, 2017  |  by Diebold Nixdorf

“Out of service” isn’t a dead end with software that enables consumers’ mobiles to list nearby open ATMs and map the way.