Banking Insights

July 26, 2021  |  by Diebold Nixdorf

Vynamic™ Digital allows consumers to drive ATM transactions directly from their mobile phones, without needing to physically touch the ATM

June 28, 2021  |  by Jeff Grace

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

April 09, 2021  |  by Diebold Nixdorf

Vynamic™ Digital delivers a unified, highly personalized experience across your digital ecosystem to improve consumer satisfaction, accelerate new feature adoption and lower the total cost of ownership.

October 12, 2020  |  by Octavio Marquez

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

July 27, 2020  |  by Jeff Bender

Microservices architecture enables a whole new landscape of specialty functions within standard app frameworks. Rather than doing a “rip and replace” of their entire app, FIs are finding niche third-party partners that provide open-based services—solutions that plug in to their existing apps without any disruption in the consumer experience. Some of the most common things we see are personal finance management (PFM) tools, remote check-deposit capture, card control, bill pay, and innovative identity verification solutions.

June 18, 2020  |  by Diebold Nixdorf

On this episode of COMMERCE NOW, you will hear from Diebold Nixdorf CMO Devon Watson, who recently was a guest on the Stacking Benjamins podcast. Devon spoke with Joe Saul-Sehy, and was on their Friday FinTech segment, where they discussed the hottest new tech hitting your wallet, and the merchants you'll someday shop with again.

June 15, 2020  |  by Danielle Peavy-Belcher

Consumers expect to do just about everything on the channel of their choice, which increasingly means one thing: mobile. Research results identified mobile technology as the number one factor that will have the greatest impact on the ATM industry globally. Many millennial's rarely care about products; rather, they are looking at how banks can meet expectations in-context, at the right moment, and on a customer's preferred endpoint.

May 14, 2020  |  by Jeff Bender

What would drive the ATM customer experience to the next level of convenience and potentially give financial institutions (FIs) innovative value and utility from their mobile app? Two words: cardless transactions.

April 27, 2020  |  by Jeff Bender

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

January 14, 2020  |  by Diebold Nixdorf

On this podcast we discuss how to transform from traditional sourcing to an "as a service" economy. Today's consumers expect "anytime, anywhere" access to the self-service channel, leaving financial institutions with the challenge of optimizing availability without driving up costs.