Banking Insights

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Blog: Self-Service: The intersection of digital experience and physical fulfillment

Primary digital channels, such as online and mobile, require top notch service and can provide a personalized experience for consumers. But are you struggling to bring that same consistency into your physical channels? This blog explores strategies for modernizing your ATM channel into a fleet of hyper-connected, digital devices of the future.

Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

Blog: SMB is BIG business

Small and medium-sized businesses (SMBs) make up more than 90% of all companies worldwide. For the financial industry, this means that banks generally make 20% of their revenue with SMBs. Learn more about how Sparkasse Bielefeld reduced costs for cash handling while enhancing relationships with their SMB clients.

Case Study: Automatia- ATM Pooling Model Evolves to Serve Consumers in New and Innovative Ways

Operating as Finland’s largest interbank network of ATMs, Automatia maintains its leadership position in the industry through the delivery of an agile, turnkey service for all Finnish financial service providers, in partnership with Diebold Nixdorf.

Blog: Self-Service in the Branch and as the Branch

ATMs have evolved to meet consumers at the intersection of digital and physical channels, read how.

Q&A: The Self-Service Equation

Peter Wannemacher, Forrester principal analyst responds to key questions financial institutions should be laser focused on to stay ahead of the competition and prepared to offer unsurpassed consumer experiences

On-Demand Webinar: The Self-Service Equation

How to balance the needs of your consumers, small- and medium-business clients, and staff

Blog: The Key Segment to Nurture in 2020 and Beyond

85% of FIs say the merchant segment is a growing focus, but only 28% say their service offerings to merchant clients are sufficient. Our Advisory Services expert explores what FIs can do to nurture this key segment.

Video: DN Series™ - More Personalized
Video: DN Series™ - More Personalized

DN Series™ solutions feature an engaging, consistent, research-based design coupled with powerful Vynamic Marketing™ - enabling you to personally connect with consumers at the intersection of physical and digital channels.

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