Banking Insights

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Blog: Innovating in Uncertain Times: What Can Financial Institutions Learn From Other Markets?

There is plenty of inspiration to be taken from retail-banking landscapes around the globe. It’s a landscape with a lot of moving—and still emerging—parts. But, it’s an opportunity for FIs to flex their capabilities and customer-centricity, and spend time critically assessing how they will evolve their offerings to meet the needs of the (as-yet uncertain) future.

Blog: Self-Service: The intersection of digital experience and physical fulfillment

Primary digital channels, such as online and mobile, require top notch service and can provide a personalized experience for consumers. But are you struggling to bring that same consistency into your physical channels? This blog explores strategies for modernizing your ATM channel into a fleet of hyper-connected, digital devices of the future.

Blog: Four critical ways banks can be tech leaders, not followers

There are four critical areas FI's should focus on post-pandemic and determine what technology investments will provide adequate ROI. It's not about how advanced or impressive your technology is, but whether your customers and branch employees are cared for and collectively benefiting from it.

Blog: Payment choice, cash durability and consumer dynamics during the pandemic

As the mix of payment types ebbs and flows over the near, medium and long term, we need to continuously support the cash cycle for the billions of people who rely on it. Just like our newly-adapted social practices, you too can adapt your cash management processes and self-service strategies to meet the needs of the new normal.

Blog: 53 Years of Financial Technology Innovation and Counting

June 27 marks the 53rd anniversary of the world's first ATM. While common by today's standards, in 1967 the machine's debut drew crowds from all over. Little did many people realize the impact this technology would have, as it became one of the first innovations to radically shape the financial industry and consumer's daily lives forever.

Podcast: Stacking Benjamins

On this episode of COMMERCE NOW, you will hear from Diebold Nixdorf CMO Devon Watson, who recently was a guest on the Stacking Benjamins podcast. Devon spoke with Joe Saul-Sehy, and was on their Friday FinTech segment, where they discussed the hottest new tech hitting your wallet, and the merchants you'll someday shop with again.

Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

Podcast: How Consumer Behavior is Changing

On this episode of COMMERCE NOW we will discuss how DN can help FI’s adapt and provide new – or maybe not so new technologies to help with how consumer behavior is changing.

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