Banking Insights

Showing: 43 items

Refine By
Mindshare: Outsourcing vs. DIY

bank99’s CSO and our own SVP and Managing Director of Global Banking talk about the necessity of evaluating your efficiency ratio in and pivoting the self-service operating model accordingly.

Mindshare: The API Evolution: What's Your Strategy?

API strategists from Mulesoft and Diebold Nixdorf share their thoughts on how the open API market is transforming and powering omnichannel interactions for financial institutions.

Mindshare: Open Banking Challenges vs. Benefits

If you hear the words “Open Banking” and envision a free-for-all where retail banking is commoditized and consumer data is up for grabs, the reality is quite a different story. Two digital-banking experts share their perspectives on the nuances of an emerging banking landscape hallmarked by open APIs and third-party integration.

Mindshare: CX Journeys Digital vs Physical

We’re bringing back two webinar guests from Forrester Research to share their thoughts on why creating a sustainable and seamless consumer journey is critical for customer retention.

Mindshare Series: Industry Thought Leaders Share Their Perspectives on Emerging FinTech Trends

The cloud. Open banking. Self-service and consumer experience strategies. Our Mindshare series shares experts’ perspectives on some of the industry’s hottest and most talked-about trends. Explore the library of topics here.

Blog: It’s Time to Expand the Definition of Financial Inclusion

Financial inclusion consists of many different facets and priorities that vary by geography, but it starts with financial education and securing access to financial services. As people progress to “actively banked” they experience positive changes that impact not only the individual and their immediate family, but their villages, communities and society as a whole. This bl

Blog: The Consumer Journey – Where End-to-End Security is Table Stakes

In every consumer experience, security must be at the heart of it all—securing the entire journey and maintaining trust with the consumer. Protecting your brand needs to be a top priority. Whether you take this on by yourself or you leverage a partner to carry some of the load – the table stakes are high and you need the right tools and partner to win.

Whitepaper: Sustainable Banking: A Guide to Taking Action

From climate change to plastic straws, environmental issues have become an ubiquitous part of the global news cycle. Financial institutions may not be in the habit of offering consumers single-serving straws—but you still have many opportunities drive positive environmental and social impact through green operations and financial inclusion.

Blog: Accelerating Transformation at a Time of Uncertainty

Inefficient innovation is not sustainable – nor can it create the right value chain required for your business. Implementing a model that can offer resiliency for the future and flexible options for customers now is the only way to meet the needs of highly demanding consumers.

Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

Let's Connect

I am interested in Go