Banking Insights

October 09, 2023  |  by Stefan Nilsson

As the importance of financial inclusion continues to rise for us all, how do we ensure we are laying a successful foundation for meaningful commitments? To make a real difference, working together is key to creating a common goal for change.

May 01, 2023  |  by Matthew Phillips

Many organizations within the industry are re-evaluating who they are, and equally who they want to be for the future. Repositioning banking from transactional to more of a ‘destination of services’ could be the breeding platform for renewed competitive differentiation, facilitated by digital capabilities.

April 03, 2023  |  by Helena Müller

By embracing the power of innovation and avoiding commoditization, is it possible to deliver efficient and effective digital services along with a human touch? Or, has the shift gone too far and the ability to truly add value through consumer journeys has been lost?

August 24, 2020  |  by Habib Hanna

Inefficient innovation is not sustainable – nor can it create the right value chain required for your business. Implementing a model that can offer resiliency for the future and flexible options for customers now is the only way to meet the needs of highly demanding consumers.

May 27, 2020  |  by Diebold Nixdorf

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

April 22, 2020  |  by Diebold Nixdorf

Today we recognize sustainability and environmental protection efforts around the world. Check out this Top 10 list for your ATMs.

April 21, 2020  |  by Octavio Marquez

At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.

April 02, 2019  |  by Matthew Phillips

Humanity is the true heart of connected consumer journeys. To create frictionless movement between all channels, financial institutions have to understand the customer experience at a meaningful level. Robots cannot do that — even AI is only as good as the data people feed it — but people can.

October 09, 2017  |  by Guest Author

"From the media wall to the breakout spaces and the organic flow of the entire space, we love how well all the pieces of the puzzle fit together, and give us a modern, customer-friendly setting to provide better service to everyone who walks through the door." See how DN's PAS team helped CapStar Bank achieve its transformation goals in this case study.

January 11, 2017  |  by Diebold Nixdorf

Successful branch transformation strategies need to leverage key data available on the bank’s consumers and stitch together all the individual channels and touchpoints to build a seamless, connected commerce ecosystem.