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June 26, 2020 | by Scott Anderson
As the mix of payment types ebbs and flows over the near, medium and long term, we need to continuously support the cash cycle for the billions of people who rely on it. Just like our newly-adapted social practices, you too can adapt your cash management processes and self-service strategies to meet the needs of the new normal.
May 27, 2020 | by Neil Emerson
The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.
April 27, 2020 | by Jeff Bender
Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.
April 21, 2020 | by Octavio Marquez
At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.
April 14, 2020 | by Heather Gibbins
Bankers and small-business owners have some interesting commonalities. Most small business owners are looking for anything that can make their day-to-day business easier. Interestingly enough, FIs are now finding themselves with some of the same concerns as small businesses – limited resources and virtual access to services and data, along with a re-prioritized need to transform how they conduct business and serve their customers.
March 06, 2020 | by Gerrard Schmid
In an article for International Banker, Diebold Nixdorf CEO Gerrard Schmid explains the need for banks to invest in automation-driven solutions to win and retain small-and-medium-business customers.