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July 28, 2021 | by Rahul Singh
Experience banking self-service technology like never before – through augmented reality. Learn more about the DN Visualizer app that brings the latest Diebold Nixdorf technology to you virtually.
September 13, 2021 | by Rod Bungey
The increased competition from fintechs has forced financial institutions (FIs) to innovate, improve their offerings and their customer service, and in some cases lower their costs. Open banking will continue to change how consumers view their banking options, providing opportunities and posing challenges to FIs, merchants and card processors.
August 09, 2021 | by Prasad Likhite
What forces are revolutionizing the (not so modern) world of Buy Now Pay Later (BNPL) purchasing? When retailers needed a way to empower consumers with the confidence to buy online during the COVID pandemic, it’s no surprise they turned to fintech companies to help them (and customers) reach that critical point of sale.
August 02, 2021 | by David Raj
While there is no one-size-fits-all solution when it comes to ATM security, there are options available to protect your ATMs and network and ensure consumer trust while providing secure services. In this blog we take a short look at the types of attacks FIs must protect themselves against and the importance of an end-to-end holistic approach that features intelligence driven, targeted security solutions that mitigate risks and balance your business needs with your consumers’ expectations for privacy.
July 19, 2021 | by Bruce Diesel
The API economy that FinTechs have taken advantage of gives a glimpse into how consumers will think about money in the coming years. A fully connected ecosystem that can seamlessly integrate new payment types, new authentication methods, and new channels will be essential to both attracting and retaining, consumers.
July 12, 2021 | by Scott Weston
How are you optimizing your ATM network from a placement perspective? The best locations are situated where your consumers are going on a daily basis for their everyday shopping needs. Continue reading for some tips to ensure you get the most out of your network.
June 28, 2021 | by Jeff Grace
Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.
June 14, 2021 | by Scott Weston
When building the foundation for a successful ATM strategy there are three key pieces of information you need to consider: Consumer Analysis, Market Analysis, and ATM Network Analysis. Each are equally important, yet very different. Careful analysis of these components will reveal areas of strength and areas for improvement in your ATM network.
May 26, 2021 | by Mike Gillpatrick
Vendors and service providers will continue to seek out ways to optimize their transaction flow and customer experience and to save the costs associated with credit card payments. What does this trend mean for banks and credit card issuers?
May 13, 2021 | by Matthew Phillips
The industry adoption of collaboration is enabling a mind shift towards simplification, and new ways of working. In order to effectively embrace the next wave of digital, FIs must harmonize operations and customer experience by re-thinking not just what services they deliver, but how they deliver them.