Banking Insights

Showing: 12 items

Refine By
Blog: QR Codes – Changing the Consumer Experience in Banking

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

Blog: Embracing the Future of Banking, One Branch at a Time

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

Blog: The delight is in the details (of your off-the-shelf banking app)

Microservices architecture enables a whole new landscape of specialty functions within standard app frameworks. Rather than doing a “rip and replace” of their entire app, FIs are finding niche third-party partners that provide open-based services—solutions that plug in to their existing apps without any disruption in the consumer experience. Some of the most common things we see are personal finance management (PFM) tools, remote check-deposit capture, card control, bill pay, and innovative identity verification solutions.

Blog: Is your Customer Experience a "Want" or a "Need"?

Consumers expect to do just about everything on the channel of their choice, which increasingly means one thing: mobile. Research results identified mobile technology as the number one factor that will have the greatest impact on the ATM industry globally. Many millennial's rarely care about products; rather, they are looking at how banks can meet expectations in-context, at the right moment, and on a customer's preferred endpoint.

Blog: The Omnichannel Equation: Mobile + Your ATM Network

What would drive the ATM customer experience to the next level of convenience and potentially give financial institutions (FIs) innovative value and utility from their mobile app? Two words: cardless transactions.

Blog: Bringing Your ATMs Into Your Digital Strategy

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

Blog: The Anywhere, Anytime Bank—Drive Engagement with Financial Management as a Service

Banks that deliver personal financial management as a service can add value to existing services and elevate consumer engagement.

Blog: Why Digital is Important Right NOW

It’s no secret that we’re all using our smartphones for just about everything these days. But what’s interesting about changing consumer behavior is how things stay the same. People aren’t swapping one channel for another, they’re just using them all more strategically.

Blog: The Interoperable Omni

A look at what comes after omnichannel, in a conversation between PYMNTS.com and Diebold Nixdorf SVP of Software

Blog: ATM Out of Service? DN Mobile can help.

“Out of service” isn’t a dead end with software that enables consumers’ mobiles to list nearby open ATMs and map the way.

Refine By

STAY IN THE KNOW

Subscribe to receive tailored communications including on-trend industry insights, upcoming events and innovative solutions that matter to you most

SIGN UP

COMMERCE NOW

Tune in to our podcast series for thought-provoking and frank discussions with a variety of industry experts and influencers.

VIEW PODCASTS

LATEST VIDEOS

See our industry-leading solutions in action and discover ways to deliver more engaging, personalized and digitally-enabled experiences for consumers.

WATCH NOW

Let's Connect

I am interested in Go