Banking Insights

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Blog: Accelerating Transformation at a Time of Uncertainty

Inefficient innovation is not sustainable – nor can it create the right value chain required for your business. Implementing a model that can offer resiliency for the future and flexible options for customers now is the only way to meet the needs of highly demanding consumers.

Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

Blog: Bringing Your ATMs Into Your Digital Strategy

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

Blog: Banks prioritize technology to deliver during coronavirus crisis

At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.

Blog:  I’ve Been on Both Sides of the Small-Business/Bank Relationship. Here’s What I See Happening in the Industry.

Bankers and small-business owners have some interesting commonalities. Most small business owners are looking for anything that can make their day-to-day business easier. Interestingly enough, FIs are now finding themselves with some of the same concerns as small businesses – limited resources and virtual access to services and data, along with a re-prioritized need to transform how they conduct business and serve their customers.

Blog: Winning small business - how banks can tap automation to drive SMB customer growth

In an article for International Banker, Diebold Nixdorf CEO Gerrard Schmid explains the need for banks to invest in automation-driven solutions to win and retain small-and-medium-business customers.

Blog: Highlights from Our Webinar with Nordea & JPMorgan Chase: Mastering the Customer Journey

Consumers are tech-savvy, fickle with their loyalty to a single provider or business, and they expect seamless experiences across digital and physical channels. How are we going to achieve this as an industry?

Blog: Why humans, not robots, hold the secret to digital banking

Humanity is the true heart of connected consumer journeys. To create frictionless movement between all channels, financial institutions have to understand the customer experience at a meaningful level. Robots cannot do that — even AI is only as good as the data people feed it — but people can.

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