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October 26, 2021 | by Anja Popp
Dive into the latest research on the types of consumers using your banking channels. We partnered with NielsenIQ to survey 12,000 people across 11 countries. Find out what they really want in a bank.
August 24, 2020 | by Habib Hanna
Inefficient innovation is not sustainable – nor can it create the right value chain required for your business. Implementing a model that can offer resiliency for the future and flexible options for customers now is the only way to meet the needs of highly demanding consumers.
May 27, 2020 | by Diebold Nixdorf
The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.
April 27, 2020 | by Jeff Bender
Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.
April 22, 2020 | by Diebold Nixdorf
Today we recognize sustainability and environmental protection efforts around the world. Check out this Top 10 list for your ATMs.
April 21, 2020 | by Octavio Marquez
At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.
July 31, 2019 | by Devon Watson
The countdown is on to Intersect 2019. Have you planned your trip yet?
April 02, 2019 | by Matthew Phillips
Humanity is the true heart of connected consumer journeys. To create frictionless movement between all channels, financial institutions have to understand the customer experience at a meaningful level. Robots cannot do that — even AI is only as good as the data people feed it — but people can.
October 09, 2017 | by Guest Author
"From the media wall to the breakout spaces and the organic flow of the entire space, we love how well all the pieces of the puzzle fit together, and give us a modern, customer-friendly setting to provide better service to everyone who walks through the door." See how DN's PAS team helped CapStar Bank achieve its transformation goals in this case study.
January 11, 2017 | by Diebold Nixdorf
Successful branch transformation strategies need to leverage key data available on the bank’s consumers and stitch together all the individual channels and touchpoints to build a seamless, connected commerce ecosystem.