Banking Insights

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Blog: It’s Time to Expand the Definition of Financial Inclusion

Financial inclusion consists of many different facets and priorities that vary by geography, but it starts with financial education and securing access to financial services. As people progress to “actively banked” they experience positive changes that impact not only the individual and their immediate family, but their villages, communities and society as a whole. This bl

Blog: The Consumer Journey – Where End-to-End Security is Table Stakes

In every consumer experience, security must be at the heart of it all—securing the entire journey and maintaining trust with the consumer. Protecting your brand needs to be a top priority. Whether you take this on by yourself or you leverage a partner to carry some of the load – the table stakes are high and you need the right tools and partner to win.

Blog: Accelerating Transformation at a Time of Uncertainty

Inefficient innovation is not sustainable – nor can it create the right value chain required for your business. Implementing a model that can offer resiliency for the future and flexible options for customers now is the only way to meet the needs of highly demanding consumers.

Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

Blog: Bringing Your ATMs Into Your Digital Strategy

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

Blog: Banks prioritize technology to deliver during coronavirus crisis

At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.

Blog:  I’ve Been on Both Sides of the Small-Business/Bank Relationship. Here’s What I See Happening in the Industry.

Bankers and small-business owners have some interesting commonalities. Most small business owners are looking for anything that can make their day-to-day business easier. Interestingly enough, FIs are now finding themselves with some of the same concerns as small businesses – limited resources and virtual access to services and data, along with a re-prioritized need to transform how they conduct business and serve their customers.

Blog: Open Banking: Something to Fear … or Embrace Fearlessly?

Open Banking goes beyond payments to connect the consumer's entire ecosystem of finances. If you haven't already thought about this in your medium or long term strategy, now is the time to dig in and prepare for the inevitable.

Blog: Winning small business - how banks can tap automation to drive SMB customer growth

In an article for International Banker, Diebold Nixdorf CEO Gerrard Schmid explains the need for banks to invest in automation-driven solutions to win and retain small-and-medium-business customers.

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