Banking Insights

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Blog: Security in the Shadows of COVID-19

While fraud comes in all shapes and sizes, during the pandemic, criminals switched up some of their tactics. With stay-at-home orders and travel restrictions in effect in-person, ATM attacks actually dropped. In contrast, online, cyber-based attacks increased. As we see economies reopen, stay-at-home orders expire, and travel restrictions lift, in-person fraud is beginning its uptick once again. And that means you need to be armed with the best possible protections.

Blog: The cloud promises unprecedented agility, and the time to create a roadmap is now

We’ve only just scratched the surface of what the cloud can do for the financial industry. To gain the agility to compete in the modern banking environment, financial institutions need to build and invest with the cloud in mind. If you’re not yet on the cloud path, now’s the time to create a roadmap. In part 2 of this blog series, we outline the steps that can help you get there.

Blog: The New Frontier in Banking

The paradigm shift from a legacy to a cloud-based environment is a significant one, and fear of the unknown can undermine comfort and confidence, quickly stalling cloud conversations. But for financial institutions to nimbly deliver the kind of experience consumers increasingly expect, they must embrace the agility that can be gained through the cloud. In part 1 of this blog series, we discuss the misperceptions and benefits of a cloud-based strategy.

Blog: Embracing the Future of Banking, One Branch at a Time

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

Blog: The Consumer Journey – Where End-to-End Security is Table Stakes

In every consumer experience, security must be at the heart of it all—securing the entire journey and maintaining trust with the consumer. Protecting your brand needs to be a top priority. Whether you take this on by yourself or you leverage a partner to carry some of the load – the table stakes are high and you need the right tools and partner to win.

Blog: How Digital Can Join the Dots of the Customer Journey

Focusing solely on meeting the short-term needs of customers is a missed opportunity. FIs seeking opportunity in the challenges of today will be using this new, more digital-dependent retail banking landscape as a springboard to reimagine their entire customer journey. Successful initiatives will drive cost savings, a sharper competitive edge, and, importantly, the best possible service for customers.

Blog: The delight is in the details (of your off-the-shelf banking app)

Microservices architecture enables a whole new landscape of specialty functions within standard app frameworks. Rather than doing a “rip and replace” of their entire app, FIs are finding niche third-party partners that provide open-based services—solutions that plug in to their existing apps without any disruption in the consumer experience. Some of the most common things we see are personal finance management (PFM) tools, remote check-deposit capture, card control, bill pay, and innovative identity verification solutions.

Blog: Four critical ways banks can be tech leaders, not followers

There are four critical areas FI's should focus on post-pandemic and determine what technology investments will provide adequate ROI. It's not about how advanced or impressive your technology is, but whether your customers and branch employees are cared for and collectively benefiting from it.

Blog: Is your Customer Experience a "Want" or a "Need"?

Consumers expect to do just about everything on the channel of their choice, which increasingly means one thing: mobile. Research results identified mobile technology as the number one factor that will have the greatest impact on the ATM industry globally. Many millennial's rarely care about products; rather, they are looking at how banks can meet expectations in-context, at the right moment, and on a customer's preferred endpoint.

Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

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