Banking Insights

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Blog: The Second Step in a Successful Modern ATM Strategy: Get to Know Your Consumer, Really Well

When building the foundation for a successful ATM strategy there are three key pieces of information you need to consider: Consumer Analysis, Market Analysis, and ATM Network Analysis. Each are equally important, yet very different. Careful analysis of these components will reveal areas of strength and areas for improvement in your ATM network.

Blog: Keep the Change - How fintech is blurring the line between transaction and payment

Vendors and service providers will continue to seek out ways to optimize their transaction flow and customer experience and to save the costs associated with credit card payments. What does this trend mean for banks and credit card issuers?

Blog: Unlocking the next wave of digital with collaboration

The industry adoption of collaboration is enabling a mind shift towards simplification, and new ways of working. In order to effectively embrace the next wave of digital, FIs must harmonize operations and customer experience by re-thinking not just what services they deliver, but how they deliver them.

Blog: Steps to cash automation and benefits of cash recycling

In a cash recycling scenario, your own consumers are replenishing your ATMs for free. Are you taking advantage of it?

Blog: Your ATM Network and You... Have You DTR’d Yet?

One of the very first questions we always ask banks and credit unions is this: What is the role of the ATM within your network? In pop culture terminology, you might call it “defining the relationship” (DTR)... and it’s not always as easy to answer as you might think.

Blog: Earth Day: Five Green Targets to Make Your Self-Service Network More Sustainable

Financial Institutions have many opportunities to finance green initiatives and lessen their impact on the environment. Let’s take a closer look at how your organization can reduce your carbon footprint, “green” your physical channels and encourage more sustainable actions across your entire omnichannel network. Where do you stack up against these five action plans?

Blog: Breaking the Payments Status Quo

The heart of a payment is the processing of a transaction. Today we’re seeing alternative methods, payment instruments and various tokens entering the market with accelerated pace. If FIs want to stay in the game, they need to modernize their payments systems to become flexible enough to derive value from the new API-driven ecosystem.

Blog: How a Higher-Performing ATM Channel can Help You Win

Your ATM channel is your brand ambassador and a revenue generator; it meets the requirements of today’s consumers who love self-serve and live in an always-on world. Are you ready to win with a higher-performing ATM channel?

Blog: The Role ATMs Play as Ambassadors of Your Brand

The shift to an ATM operating model that is dynamic, right-sized, demand-based, focused on removing silos and connecting channels, delivers a more seamless customer experience that will help your organization remain competitive and lay the groundwork to be steps ahead with increased speed to market.

Blog: It's Here: The Next Frontier in Services Support

It’s a busy holiday weekend and your branch ATM experiences an out-of-service event that was unforeseen. Want to avoid this situation in the future? It’s possible, with the “right tech - right part - right time - right fix” approach.

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