Banking Insights

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Whitepaper:  The SMB Opportunity

In this guide, we'll examine current trends in SMB banking, and explore how your organization can use the latest technology and innovations to drive efficiencies based around the way SMBs choose to bank, while also delivering the goods and services they really want.

Blog: Which Button Will You Press in 2020: Reset or Panic?

From quick wins to long-term plans, here are five industry-tested lessons you can apply to your successful branch and self-service transformation strategy.

Podcast: It's not a Technology Issue It's a Human One

In this podcast, you will hear from Moisés Pena Reyes, VP, Digital Banking for the bank. Moisés is responsible for driving and managing the ongoing evolution, innovation, and strategic direction of Banco Popular’s digital banking platforms by meticulously managing their customers’ journeys via mobile, online and ATM. Hear how his unique “digital-first” approach to their transformation journey has allowed the bank to have more active devices in use to engage with the bank, than actual customers.

Blog: The future is cash-less, not cashless

Dispatches from the UK: our VP of Financial Services explores how the cashless trend is faring in countries that were at the head of the trend.

Blog: Highlights from Our Webinar with Nordea & JPMorgan Chase: Mastering the Customer Journey

Consumers are tech-savvy, fickle with their loyalty to a single provider or business, and they expect seamless experiences across digital and physical channels. How are we going to achieve this as an industry?

Blog: An insider’s guide to thwarting a growing ATM attack vector

While the industry has been focused on preventing sophisticated digital attacks, criminals have reverted back to more low-tech attack methods to access cash—the latest being Transaction Reversal Fraud (TRF). Here's how you can combat it.

Blog: The Rise of the Venture Studio

"The industry has seen a burgeoning number of Venture Studios launching on a regular basis. Suffice to say, I believe it is time to declare that Studios have become the new Accelerators, which means it probably makes sense for corporate strategy and innovation executives to start thinking about how Studios may be an important new capability in their strategic arsenal." Read more from guest author Steve Gotz about the rise of the Venture Studio.

Blog: Why humans, not robots, hold the secret to digital banking

Humanity is the true heart of connected consumer journeys. To create frictionless movement between all channels, financial institutions have to understand the customer experience at a meaningful level. Robots cannot do that — even AI is only as good as the data people feed it — but people can.

Blog: Banking Innovation: Four Ways You Can Make a Big Impact Quickly

If you’re considering taking a proactive approach to disruptive innovation, here are four areas where you can make a big impact quickly.

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