Banking Insights

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Blog: Supporting Your Fleet in the New World

With so much happening around us, a new normal is emerging for ATM channel management. Evaluating what works best for your business (and its efficiency ratio), employees, and end-consumers will ultimately need focused consideration, including service-based solutions that can optimize your operation.

Blog: 53 Years of Financial Technology Innovation and Counting

June 27 marks the 53rd anniversary of the world's first ATM. While common by today's standards, in 1967 the machine's debut drew crowds from all over. Little did many people realize the impact this technology would have, as it became one of the first innovations to radically shape the financial industry and consumer's daily lives forever.

Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

Blog: Banks prioritize technology to deliver during coronavirus crisis

At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.

Blog: SMB is BIG business

Small and medium-sized businesses (SMBs) make up more than 90% of all companies worldwide. For the financial industry, this means that banks generally make 20% of their revenue with SMBs. Learn more about how Sparkasse Bielefeld reduced costs for cash handling while enhancing relationships with their SMB clients.

Case Study: Automatia- ATM Pooling Model Evolves to Serve Consumers in New and Innovative Ways

Operating as Finland’s largest interbank network of ATMs, Automatia maintains its leadership position in the industry through the delivery of an agile, turnkey service for all Finnish financial service providers, in partnership with Diebold Nixdorf.

Blog: Self-Service in the Branch and as the Branch

ATMs have evolved to meet consumers at the intersection of digital and physical channels, read how.

Q&A: The Self-Service Equation

Peter Wannemacher, Forrester principal analyst responds to key questions financial institutions should be laser focused on to stay ahead of the competition and prepared to offer unsurpassed consumer experiences

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