Banking Insights

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Podcast: Get Closer to your Banking Customers not Further Away

We're living at the speed of digital banking these days, and the pandemic seems to be pushing the gas pedal to the floor. While the banking industry needs to continue to embrace digital banking, they also need to be mindful of how far to swing the pendulum to ensure they've got that equilibrium between what's best for the consumer and best for the bottom line

Podcast: What Can Financial Institutions Learn from Retail Industry

On this episode, DN's Simon Powley interviews guest Peter Wannemacher a Principal Analyst at Forrester Research. They discuss what they think the banking industry can learn from the retail industry to help support branch banking.

Blog: Security in the Shadows of COVID-19

While fraud comes in all shapes and sizes, during the pandemic, criminals switched up some of their tactics. With stay-at-home orders and travel restrictions in effect in-person, ATM attacks actually dropped. In contrast, online, cyber-based attacks increased. As we see economies reopen, stay-at-home orders expire, and travel restrictions lift, in-person fraud is beginning its uptick once again. And that means you need to be armed with the best possible protections.

Blog: Deposit Automation: Adapt and Thrive as Banking Evolves for a New Era

Merely having a deposit-accepting ATM is no longer the most efficient, convenient or fulfilling option for transaction migration. It simply isn’t a good experience for consumers or branch employees, and the cost to FIs for balancing is cumbersome. Deposit Automation technology creates the best overall experience and efficiency for migrating transactions out of the branch… especially with the acceleration of our dependence on self-service through COVID.

Blog: 53 Years of Financial Technology Innovation and Counting

June 27 marks the 53rd anniversary of the world's first ATM. While common by today's standards, in 1967 the machine's debut drew crowds from all over. Little did many people realize the impact this technology would have, as it became one of the first innovations to radically shape the financial industry and consumer's daily lives forever.

Blog: Are today’s banking experiences ‘human’ enough?

New customer journeys and digital offerings should be influenced by more than just technology. To keep up with rising expectations, financial service providers must deliver the right product seamlessly and consistently through the right mixture of technology, and crucially, people.

Blog: Self-Service in the Branch and as the Branch

ATMs have evolved to meet consumers at the intersection of digital and physical channels, read how.

Brochure: Reduce Your Security Risk with DN Series Solutions

DN Series was designed to combat security threat vectors with industry-leading innovations that will reduce your ATM fleet’s overall security risk.

Q&A: The Self-Service Equation

Peter Wannemacher, Forrester principal analyst responds to key questions financial institutions should be laser focused on to stay ahead of the competition and prepared to offer unsurpassed consumer experiences

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