Banking Insights

May 09, 2022  |  by Thomas Karakalos

An open ecosystem enables financial institutions to unlock value and new opportunities within the self-service channel, creating a path to partnerships that are integral to building new products, services and functionality.

April 18, 2022  |  by Sachin Handoo

Health-checks apply to more than just us humans. ATMs are expected to be always on, 24-7, constantly ready to process complex operations at speed for years. A perfect understanding of their lifecycle is required to ensure they stay healthy and maintain up time.

April 04, 2022  |  by Jerome Amara

Times have changed and changing the financial services provider has become much more easy and more common than it was a few years ago. All the more reason to keep consumers happy and avoid any kind of frustration like Out-of-service ATMs. Keeping you ATM fleet running 24/7 is the goal, but how to get there?

March 14, 2022  |  by Thomas Karakalos

What does it mean to be a financial institution (FI) today? The definition is changing, as new players enter the market and disruptive technologies emerge. What can you do to stay ahead of the curve?

February 21, 2022  |  by Marco Goltz

The availability of cash at an ATM should go without saying. Yet, there are cases in which ATMs go out of service or experience downtime due to lack of funds. With today's data intelligence, there are ways to finally solve this problem once and for all.

November 15, 2021  |  by Julie Hogan

Outsourcing ATM operations enables FIs to deliver a superior consumer experience, be in full control of security and compliance and increase efficiencies and channel profitability. This blog is a collection of the primary benefits we heard from four FIs from around the globe.

October 04, 2021  |  by Juergen Kisters

Competitive advantage, risk mitigation and management costs are three key criteria which leaders should consider when deciding whether to outsource business activities. In this blog we explore all three areas and provide guidance on how to maximize your resources with the day-to-day and strategic support of a managed services partnership.

May 13, 2021  |  by Matthew Phillips

The industry adoption of collaboration is enabling a mind shift towards simplification, and new ways of working. In order to effectively embrace the next wave of digital, FIs must harmonize operations and customer experience by re-thinking not just what services they deliver, but how they deliver them.

March 04, 2021  |  by Bruce Pearce

IoT, AI and cloud-based technology are the main tech solutions that business leaders say will have the most profound impact on their organizations. With a managed services concept based on future-focused collaboration and technology solutions you can drive enhanced business outcomes to your self-service channel.

November 30, 2020  |  by Dr. Benedikt Schmidt

”Do it myself” or “Do it on my behalf”. . . the continuum of where FIs see their self-service channel (and the potential for outsourcing a portion or all of it) doesn’t have to be a binary decision. In this blog, we take a look at potential learnings from outsourcing experiences in other industries to help understand the driving forces behind the rationale to outsource the self-service channel.