Showing: 13 itemsRefine By
May 30, 2022 | by Diebold Nixdorf
With customers expecting more every day, financial institutions need to ensure their current platform offering provides the meaningful customer experience modern consumers expect; this is where product experience (PX) becomes critical.
February 14, 2022 | by Nirantak Kumar
From cardless transactions to interactive video teller, advanced marketing at the ATM and more, you need to think strategically about your branch transformation and digital strategies, so you have an answer to the pivotal channel-choice question.
October 12, 2020 | by Octavio Marquez
From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.
September 30, 2020 | by Diebold Nixdorf
Diebold Nixdorf Advisory Services is a team of experienced banking professionals who can help you develop and implement channel transformation initiatives for your institution, including technology.
September 28, 2020 | by Scott Weston
Merely having a deposit-accepting ATM is no longer the most efficient, convenient or fulfilling option for transaction migration. It simply isn’t a good experience for consumers or branch employees, and the cost to FIs for balancing is cumbersome. Deposit Automation technology creates the best overall experience and efficiency for migrating transactions out of the branch… especially with the acceleration of our dependence on self-service through COVID.
September 21, 2020 | by Matthew Phillips
There is plenty of inspiration to be taken from retail-banking landscapes around the globe. It’s a landscape with a lot of moving—and still emerging—parts. But, it’s an opportunity for FIs to flex their capabilities and customer-centricity, and spend time critically assessing how they will evolve their offerings to meet the needs of the (as-yet uncertain) future.
September 16, 2020 | by Jaivinder Gill
Primary digital channels, such as online and mobile, require top notch service and can provide a personalized experience for consumers. But are you struggling to bring that same consistency into your physical channels? This blog explores strategies for modernizing your ATM channel into a fleet of hyper-connected, digital devices of the future.
August 24, 2020 | by Habib Hanna
Inefficient innovation is not sustainable – nor can it create the right value chain required for your business. Implementing a model that can offer resiliency for the future and flexible options for customers now is the only way to meet the needs of highly demanding consumers.
June 08, 2020 | by Diebold Nixdorf
Read how Self-Help Credit Union put a five-step process is place to solve its challenges.
May 27, 2020 | by Diebold Nixdorf
The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.