Banking Insights

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Video: Vynamic Branch Transformation: Transaction Automation
Video: Vynamic Branch Transformation: Transaction Automation

Mobile pre-staging and fully contactless transaction capabilities are surging in popularity. As an add-on feature, FIs can bridge the gap between physical and digital banking by including your ATM as part of your digital channel strategy.

Video: Transform the Dispute-Resolution Process with Vynamic Branch Transformation Claims Assist
Video: Transform the Dispute-Resolution Process with Vynamic Branch Transformation Claims Assist

Watch how by using a “real-time transaction research tool,“ financial institutions can solidify bonds with their customers while driving down costs.

Blog: QR Codes – Changing the Consumer Experience in Banking

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

Video: Automate ATM Balancing and Reconciliation Functions with Business Process Automation
Video: Automate ATM Balancing and Reconciliation Functions with Business Process Automation

As more services are migrated to your ATM fleet (using Video and Non-Video), keeping the G/L balanced is critical. Ensure accuracy and reduce manual balancing/reconciliation from several hours to several minutes per day.

Blog: Embracing the Future of Banking, One Branch at a Time

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

Podcast: Evolving The Operational Model - Software as a Service

On this podcast we discuss how to transform from traditional sourcing to an "as a service" economy. Today's consumers expect "anytime, anywhere" access to the self-service channel, leaving financial institutions with the challenge of optimizing availability without driving up costs.

Blog: The Anywhere, Anytime Bank—Drive Engagement with Financial Management as a Service

Banks that deliver personal financial management as a service can add value to existing services and elevate consumer engagement.

Blog: Why Digital is Important Right NOW

It’s no secret that we’re all using our smartphones for just about everything these days. But what’s interesting about changing consumer behavior is how things stay the same. People aren’t swapping one channel for another, they’re just using them all more strategically.

Blog: Is your customer experience a “want” or a “need”?

Move CX from a “want” to a “need” – and make some actionable changes that will help you offer an enhanced, consumer-centric experience. It starts with your internal departments.

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