Banking Insights

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Mindshare: Banking on Emotions

What kind of emotions, or motivations, impact customer journeys? Think about confidence and trust where high availability, high security and personalization would differentiate you from your competition and build appeal and loyalty, on the consumer’s terms.

Blog:  Whose Responsibility Is the Future of Cash?

Whether used for budgeting, convenience or just as a payment method consumers feel more confident with the emotional trust and economic value associated with cash, which goes beyond just the physical note in all industries.

Blog: What is Driving Customer Centricity in Banking?

In addition to changing consumer behavior and the rise of challenger banks, digitization through data is playing a crucial role in the changes that are happening in the banking industry. In this blog we explore three drivers that are contributing to a more dynamic marketplace.

Blog: Getting emotional over banking?  You bet!

Let’s face it, gaining product information and advice, developing a financial plan and completing the transactional tasks required for one’s daily financial wellbeing won’t ever be as emotionally gratifying as other aspects of our daily lives. …or could it be?

Mindshare: End-to-End (E2E) Cash Authentication: A Revolution to ATM Security?

Jackpotting at the ATM is a global problem. To combat this type of attack, the CEN/XFS committee will publish a new security standard later this year called End-to-End (E2E) Cash Authentication. We talked to three security experts to find out what we might expect from this new standard.

Infographic: The Top 7 Reasons to Consider Cash Recycling ATMs

As long as cash plays a role in payments, cash recycling at the ATM offers the best opportunity to achieve operational efficiency. This infographic details the key business drivers and benefits you should consider to develop a successful cash recycling strategy.

Blog: Cash Recycling: An Essential Contributor to Operational Efficiency

Has your organization fully evaluated the people, processes and technology that cash recycling would impact? The benefits are significant, and the positive impact of cash recycling can be felt throughout the whole retail banking business cycle.

Webinar Replay | Beyond the “Who”: Understanding Why” Consumers Respond in Certain Ways

If your organization is still in the planning stages of major strategic transformation, use this research to make a connection to the client personas you want to address. Translating the findings into an approach that help differentiate you from the competition.

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