Banking Insights

April 10, 2023  |  by Jerome Amara

ATM availability is critical to customer satisfaction. Research shows, an ATM that is out of operation is the number one source of frustration consumers have with their financial institution. In this blog, we explore how FIs can change that dynamic and deliver market-leading availability to self-service channel users

December 19, 2022  |  by Marcelo Castro

In many situations, card readers offer only a basic level of security against skimming attacks instead of securing the transaction on several layers should one fail. In this blog, we look at the different attack scenarios and how FIs can detect and prevent them.

November 07, 2022  |  by Bill Acheson

With the right strategy and operating model, financial institutions can reduce total cost of ownership (TCO) and bring their ATM channel to the next level delivering a compelling consumer experience and business growth.

September 06, 2022  |  by B. Scott Harroff

For all ATM attack types, the key is a comprehensive multi-layer strategy to ward against possible attack scenarios. However, cybersecurity is not one size fits all, and a careful assessment of the risk landscape should create the base for any security strategy.

June 13, 2022  |  by Juergen Kisters

Be it driving growth or reducing costs, modern technology enables financial institution to transform their operations while fulfilling their consumers’ needs for innovation, security, and flexibility. Change must occur to meet the requirements of more digital-oriented consumers and compete with other digital-only competitors.

May 02, 2022  |  by B. Scott Harroff

In this blog, we take a closer look at data attacks and effective methods to prevent them. While financial losses for banks may not be an immediate issue here, the risk is still large as the damage to the brand can be significant.

February 02, 2022  |  by B. Scott Harroff

As manufacturers and FIs develop more sophisticated ways to protect their self-service channel... criminals continue to answer with new ways to get around them. While there are various forms an attack can take, the most direct route is brute force.

September 09, 2020  |  by Terence Devereux

In every consumer experience, security must be at the heart of it all—securing the entire journey and maintaining trust with the consumer. Protecting your brand needs to be a top priority. Whether you take this on by yourself or you leverage a partner to carry some of the load – the table stakes are high and you need the right tools and partner to win.

July 08, 2020  |  by Simon Powley

There are four critical areas FI's should focus on post-pandemic and determine what technology investments will provide adequate ROI. It's not about how advanced or impressive your technology is, but whether your customers and branch employees are cared for and collectively benefiting from it.

April 22, 2020  |  by Diebold Nixdorf

Today we recognize sustainability and environmental protection efforts around the world. Check out this Top 10 list for your ATMs.