Retail Insights

November 21, 2023  |  by Nino Hörttrich

Fuel and convenience retailers want to create seamless, self-service-driven experiences for fueling, charging, shopping, dining and more with solutions that connect all segments, enabling flexible deployments.

October 31, 2023  |  by Bernd Kraus

The role of the fuel station has quickly emerged from a ‘petrol dispensing area’ to an access point for a whole range of convenience services that make customers’ lives easier. Learn how the forecourt plays a key role in improving the customer experience and opertional efficiency of a gas station.

September 05, 2023  |  by Diebold Nixdorf

In today’s 24/7 non-stop digitized economy, system downtime is pretty close to a deadly sin. Or at least a costly sin. Business continuity in the retail store is crucial for higher revenues, loyal customers, and efficient store staff.

July 19, 2023  |  by Reint Jan Holterman

The future in rooted in the past.

February 23, 2022  |  by Reint Jan Holterman

There is a way to work smarter, not harder, to ensure your retail solutions are meeting consumers’ quickly evolving expectations. In this blog we explore two key areas where a new perspective can make a huge difference: digitalization of the c-store, and reducing friction in your store operations.

September 20, 2021  |  by Wolfgang Künkler

Sustainability is a crucial part of many retailers’ strategic agendas. Offering electric vehicle (EV) charging to consumers and staff can be a key differentiator—but how can you ensure success?

May 06, 2021  |  by Reint Jan Holterman

Many fuel retailers fostered brand loyalty by handing out dedicated fuel cards and fleet cards, offering the possibility to accrue loyalty points for each liter or gallon of fuel purchased. These points could then be spent on non-fuel items in the store. With the shift in focus from fuel to convenience, the relevancy of these type of fuel-centric loyalty programs is evaporating. Fuel retailers must look for other ways to keep customers coming back, and to distinguish themselves.

April 06, 2021  |  by Reint Jan Holterman

There’s a transformation taking place in the Fuel & Convenience retail market. It’s not just the energy transition from oil-based fuel to synthetic e-fuel, it is also the transition in focus from the forecourt to the c-store. We are witnessing c-stores increasingly becoming part of a larger retail trend, and we’re seeing grocery and convenience retailers growing “towards each other”.

January 07, 2021  |  by Reint Jan Holterman

As we all know, “the times, they are a-changin” and retailers will have to support new types of journeys in 2021 that acknowledge the reduction in physical interactions between consumers and staff while in store,

November 23, 2020  |  by Reint Jan Holterman

Due to COVID-19, fuel & convenience retailers need new technologies that promote low- and no- contact shopping journey's.