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October 26, 2021 | by Anja Popp
Dive into the latest research on the types of consumers using your banking channels. We partnered with NielsenIQ to survey 12,000 people across 11 countries. Find out what they really want in a bank.
June 28, 2021 | by Jeff Grace
Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.
October 12, 2020 | by Octavio Marquez
From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.
June 15, 2020 | by Danielle Peavy-Belcher
Consumers expect to do just about everything on the channel of their choice, which increasingly means one thing: mobile. Research results identified mobile technology as the number one factor that will have the greatest impact on the ATM industry globally. Many millennial's rarely care about products; rather, they are looking at how banks can meet expectations in-context, at the right moment, and on a customer's preferred endpoint.
May 14, 2020 | by Jeff Bender
What would drive the ATM customer experience to the next level of convenience and potentially give financial institutions (FIs) innovative value and utility from their mobile app? Two words: cardless transactions.
April 27, 2020 | by Jeff Bender
Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.
January 16, 2019 | by Jeff Bender
It’s no secret that we’re all using our smartphones for just about everything these days. But what’s interesting about changing consumer behavior is how things stay the same. People aren’t swapping one channel for another, they’re just using them all more strategically.
July 06, 2017 | by Markus Doeinghaus
Consumers want their primary financial institution to know about their personal financial goals, lifestyle, major life events, etc. in order to receive more tailored advice and offers. That’s why today, we must view consumers and their needs as a segment of one. Read more in our blog.