Banking Insights

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Blog: Get Your Message Out: How to Leverage the ATM to Educate and Aid Cardholders

Your ATM channel has a lot of reach and recently we’ve seen it being used for more than just targeted ads. How are you optimizing your ATM channel to reach consumers in new ways? Here we explore various ways you can leverage your ATM channel to create meaningful self-service experiences for consumers.

Video: Vynamic Cash Management
Video: Vynamic Cash Management

Determine the right amount of cash at the right time throughout all your ATMs, teller recyclers and other cash points.

Blog: QR Codes – Changing the Consumer Experience in Banking

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

Blog: Embracing the Future of Banking, One Branch at a Time

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

Blog: Is your Customer Experience a "Want" or a "Need"?

Consumers expect to do just about everything on the channel of their choice, which increasingly means one thing: mobile. Research results identified mobile technology as the number one factor that will have the greatest impact on the ATM industry globally. Many millennial's rarely care about products; rather, they are looking at how banks can meet expectations in-context, at the right moment, and on a customer's preferred endpoint.

Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

Podcast: How Consumer Behavior is Changing

On this episode of COMMERCE NOW we will discuss how DN can help FI’s adapt and provide new – or maybe not so new technologies to help with how consumer behavior is changing.

Blog: The Omnichannel Equation: Mobile + Your ATM Network

What would drive the ATM customer experience to the next level of convenience and potentially give financial institutions (FIs) innovative value and utility from their mobile app? Two words: cardless transactions.

Blog: Bringing Your ATMs Into Your Digital Strategy

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

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