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September 18, 2023 | by Edilberto Carrioni
Despite the growing popularity of digital channels many consumers still like – and expect – to interact with a teller on a regular basis. How can financial institutions offer this service and position themselves as a trusted partner that values a personal relationship with their customers amid the high pressure to safe costs?
July 24, 2023 | by Joe Myers
Getting the right touchpoints in the right places is crucial in order to keep customers satisfied. As the ATM becomes an increasingly important delivery point for cash services, as well as often acting ‘as the branch’, how can you unlock its maximum potential?
July 10, 2023 | by Joe Myers
With AI, financial institutions can reduce the rate of ATM failures, be better positioned to address the pain points of customers, combat concerns about financial inclusion and provide a service that is built to adapt as economic conditions evolve.
May 01, 2023 | by Matthew Phillips
Many organizations within the industry are re-evaluating who they are, and equally who they want to be for the future. Repositioning banking from transactional to more of a ‘destination of services’ could be the breeding platform for renewed competitive differentiation, facilitated by digital capabilities.
April 03, 2023 | by Helena Müller
By embracing the power of innovation and avoiding commoditization, is it possible to deliver efficient and effective digital services along with a human touch? Or, has the shift gone too far and the ability to truly add value through consumer journeys has been lost?
December 12, 2022 | by Diebold Nixdorf
DN Series: The most capability, capacity, and functionality in the smallest footprint. ATM solutions that offer more of what your FI needs and more of what your customers want.
September 12, 2022 | by Christian Karger
Neue Bauweisen, Materialien und Designs machen Banking-Pavillons flexible und nachhaltig. Unsere Experten begleiten Sie bei Standortanalyse, Design und Umsetzung zur passenden und erfolgreichen Pavillonslösung für Ihr Institut.
May 30, 2022 | by Diebold Nixdorf
With customers expecting more every day, financial institutions need to ensure their current platform offering provides the meaningful customer experience modern consumers expect; this is where product experience (PX) becomes critical.
February 14, 2022 | by Nirantak Kumar
From cardless transactions to interactive video teller, advanced marketing at the ATM and more, you need to think strategically about your branch transformation and digital strategies, so you have an answer to the pivotal channel-choice question.