Banking Insights

April 10, 2023  |  by Jerome Amara

ATM availability is critical to customer satisfaction. Research shows, an ATM that is out of operation is the number one source of frustration consumers have with their financial institution. In this blog, we explore how FIs can change that dynamic and deliver market-leading availability to self-service channel users

December 05, 2022  |  by Matthew Phillips

Becoming a part of a consumer’s daily life and offering meaningful and personalized services will embed financial service organizations into the hearts and minds of their customers for the future.

November 07, 2022  |  by Bill Acheson

With the right strategy and operating model, financial institutions can reduce total cost of ownership (TCO) and bring their ATM channel to the next level delivering a compelling consumer experience and business growth.

May 31, 2022  |  by Diebold Nixdorf

Learn how FOREX partners with Diebold Nixdorf to drive digital transformation and enhance customer experience.

May 30, 2022  |  by Diebold Nixdorf

With customers expecting more every day, financial institutions need to ensure their current platform offering provides the meaningful customer experience modern consumers expect; this is where product experience (PX) becomes critical.

October 11, 2021  |  by Mike Pitts

Your ATM channel has a lot of reach and recently we’ve seen it being used for more than just targeted ads. How are you optimizing your ATM channel to reach consumers in new ways? Here we explore various ways you can leverage your ATM channel to create meaningful self-service experiences for consumers.

October 11, 2021  |  by Diebold Nixdorf

Extend your marketing campaigns easily and seamlessly onto your ATM network. Vynamic Engagement solutions can bring your self-service channel into the digital era by creating personalized, customized experiences that drive ROI and enhance the consumer experience. find out how you can deploy it yourself or let DN do it for you.

October 04, 2018  |  by Amie Scarpitti

When your consumers step up to your ATMs, they’re in a banking frame of mind. They’re interacting with a trusted source—the screen on your terminal—and they’re viewing wait screens while they conduct their transactions. There is no better time to connect with them through customized, personalized ads based on their specific banking history.

September 25, 2017  |  by Yvonne Stoeckle

“With 4,000+ events possible, monitoring and reporting out just 60 general status messages means your team and techs are using a chainsaw when they could be using a scalpel.” Does your ATM Ops team have the visibility they need to react quickly and efficiently?